1 year map service is expired??


Joined
Dec 11, 2007
Messages
208
Location
Pittsburgh Pa USA
TomTom Model(s)
TomTom 720
On April 23 I purchased the 1 year map service and today I noticed i HAVE A RED map share update area on the home page that says I have the latest map I will get with my service. It says my 1 year service is done and today is Feb 9 and I have a receipt that shows I still have 2 months to go. They want me to pay 49.99 for another year. No problem for the 49.99 but I want a years service of maps not 10 months worth.

Anybody else have this problem??

It says newer versions of your map are available get them for as little as 11.95 per quarter with out new map service

I have map 840.256
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,188
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
You probably (or should have) an invoice from when you first signed up for the subscription.

Call support at 866-486-6866 with your reference number to ensure you still get the 845 map due out in a week or so as part of the subscription.
 
Joined
Sep 9, 2008
Messages
273
Location
Philadelphia, PA
TomTom Model(s)
TomTom Go 620
I got the same problem too
It happen since October 2009 and I still get the update for the November one
So my bet will be to wait until the next map release and see what happen
If you don't get it, then call them
 
Joined
Dec 11, 2007
Messages
208
Location
Pittsburgh Pa USA
TomTom Model(s)
TomTom 720
Yes I still have my invoice. I will wait and see what happens with the next map. Hope I do not have to call C/O to get this resolved.
 
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Joined
Sep 20, 2008
Messages
1,018
Location
Tampa, FL USA
TomTom Model(s)
GO 720
Got this problem a few months back as well. Never did call them yet though, and it still bugs me on my Home screen. Ohh well, maybe tomorrow I'll call :)
 

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