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I figured out how to get the new account associated with the device (just switch logins while it is plugged in to Home), and was able to join under the new account. Such a simple fix in the end, and you would think that TomTom would have been able to instruct that from the start! Thanks for...

I did try that - but it always seems to revert to the original account. I wiped the unit, I deleted all my home files and reinstalled, etc., but it still seems to know that the unit is associated with the old account... not sure what i need to delete to break that relationship! Thanks for the...

I tried to do it with a new account, but even after deleting all the Home files I could find, wiping the tomtom itself, it still somehow knew which account it was associated with... presumably they link the unit id with the account in their databases?? Or am I missing some critical file or...

Well, I tried connecting directly to the router, no luck. Same error message. I have a feeling it's because I switched devices... clearly something is messed up, but I'm not sure how to resolve it. And TomTom isn't being helpful at all.

I am using a wireless router, yes, so will try connecting direct tonight... although I joined the service last spring for my old unit (920) no problem... but I suppose they could have changed something. I suppose the other test would be to purchase a voice or something (or try to) and see if I...

Is anyone else having this problem? I want to join the map update service while my map is still current on my new 630, but when I go to check out through Home, I get the error message below. I've tried some troubleshooting with TomTom online support (reinstalled Home, restored defaults), but it...

When I first got my 920, I was using my phone to get traffic via bluetooth, and I remember that when a delay would pop up, it would ask if you wanted to recalculate to reduce the delay, and a yes/no would appear on the screen, but the VR dialog would also pop up and you could say yes or no...

Don't know if this has anything to do with it, but I was not able to go directly from 7.221 to 8.010 - Home didn't recognize that I had any new software, so I went back to a backup I had done with 7.481 and 7.20 maps, and upgraded from there - that did the trick. So far it seems to be working...

Seems to have worked for me too! Fingers crossed this is the fix we've been waiting for!!

Yup - did the pin reset too. No luck.

Well, I tried replacing the ASR file in 7.221 with the 7.481 ASR file, and the VR icons were back, but when I clicked on it, I got the endless One Moment Please... although the computer voice did ask to state city. But the logo in the upper right never appeared. So no go. Has anyone got...

I assume you mean the ASR file from the 7.481/7.20 version, right? I'll try that tonight - I have been making backups all along the way, so that should be no problem.

Speaking from my own limited experience, the POI/cross street issues still persist with 7.481 and the 7.20 maps. VR worked fine, the rest did not.

Similar Issue I figured since my issue was similar, I'd add on to this thread. I've had my 920 for about 2 weeks now, and I've been reading the forums, have been backing up extensively, as advised, but I've run into a road block. I went through the hoops involved in getting the 7.20 maps...