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TomTom Newbie
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Join Date: Jan 2010
Posts: 4
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01-04-2010, 05:46 AM
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I’ve just brought a new Rider v2 at the weekend. I activated it via TomTom home yesterday and although it updated the application from version 7.540 to 7.901.
The map version (UK) remained at 715.1703. At the end of the home update a message appeared on screen, telling me a new map version is available to buy. I understood from the literature in the box, you get the latest map version when you activated a new TomTom sat nav for the first time. How do you get the latest map without having to pay for it?

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Super Moderator
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Join Date: Oct 2007
Location: Toronto Canada
Posts: 12,370
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01-04-2010, 07:03 AM
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You first make an Explorer, not Home, backup of your unit's contents.
Then you connect to Home and use Tools-->Latest Map guarantee. The latest should be offered. If not, call support.
__________________
TomTom 720--NA Map 855--WCE Map 840--NZ Map 835--App 8.351
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TomTom Newbie
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Join Date: Jan 2010
Posts: 4
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01-04-2010, 12:22 PM
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Many thanks, it worked fine 
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TomTom Pro
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Join Date: Dec 2007
Location: Morden, Manitoba, Canada
Posts: 498
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01-04-2010, 01:08 PM
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As Dhn states, make sure you make a backup using Explorer as well as HOME. Infact, once you make a backup, you can load it onto an SD card and carry as a spare if need be.
Cheers!
__________________
2005 Suzuki VStrom 650
201,500km and climbing.
If you won't stand behind our Troops, feel free to stand infront of them.
TTR2
v840 NA map
7.901 application
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TomTom Newbie
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Join Date: Jan 2008
Location: Chicagoland
Posts: 11
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02-06-2010, 08:55 AM
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I just purchased a Rider 2 as well (used). After reading this post, I tried the same, but Home failed to update the map. I received the following message in Home:
Quote:
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The latest map guarantee does not apply to the map that is currently installed on your TomTom device.
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I get a similar message when I try to use Map Share via Home.
Any ideas as to how to get the latest map in this fashion would be greatly appreciated.
Thanks!
Last edited by Loki Loki; 02-06-2010 at 09:01 AM..
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TomTom Pro
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Join Date: Dec 2007
Location: Morden, Manitoba, Canada
Posts: 498
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02-07-2010, 09:26 AM
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The Latest Map Guarentee is only available to the original registerer of the GPS, and is only valid for the first 30 days of ownership.
Cheers,
__________________
2005 Suzuki VStrom 650
201,500km and climbing.
If you won't stand behind our Troops, feel free to stand infront of them.
TTR2
v840 NA map
7.901 application
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TomTom Newbie
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Join Date: Jan 2008
Location: Chicagoland
Posts: 11
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02-07-2010, 11:46 AM
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Thank rcacs!
Do you know If I can reinstate the Latest Map program of I purchase a new map? Or do you think I should o just go ahead and get the lifetime subscription? Also, would that open up Map Share for me?
Last edited by Loki Loki; 02-07-2010 at 11:48 AM..
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TomTom Newbie
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Join Date: Feb 2010
Posts: 37
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02-07-2010, 01:21 PM
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How does the 30 day thing work? assuming unit serial number or similar?
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TomTom Pro
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Join Date: Dec 2007
Location: Morden, Manitoba, Canada
Posts: 498
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02-07-2010, 08:50 PM
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Quote:
Originally Posted by Loki Loki
Thank rcacs!
Do you know If I can reinstate the Latest Map program of I purchase a new map? Or do you think I should o just go ahead and get the lifetime subscription? Also, would that open up Map Share for me?
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If you buy a new map, you get the latest map. What map version do you have now? You will recieve map shares (check off the items and level of security on HOME).
I think the subscription plan is pretty good, you just need to decide if you require a new map every 3 or 4 months.
Cheers!
__________________
2005 Suzuki VStrom 650
201,500km and climbing.
If you won't stand behind our Troops, feel free to stand infront of them.
TTR2
v840 NA map
7.901 application
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TomTom Newbie
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Join Date: Feb 2010
Posts: 37
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02-08-2010, 04:47 AM
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No, I think you mis undrstand my question..
How is the 30 day limit appled?
If I keep a backup of my original card...and put it back in the machine in 6 months time, and try the Latest Map Guarantee download again...how does the system know that I have not just purchased the machine...since I am using the same card and same data as when it was shipped from the factory
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