Urgent:TomTom ONE 140 IQ Routes- Map Does Not Work on this Device - TomTomForums.com

jtseery · 08-20-2009, 07:30 PM

Last night my girlfriend got me this TomTom ONE 140 and it worked great. Today at work I hooked it up to my computer and installed all of the updates.

When I tried using the device it said the map doesn't work for this device. I've tried removing the device from the TomTom and downloading it again but I'm getting an error message. Is there anyway for me to get back the factory loaded map? I need it for a trip tomorrow.

**mikealder** · 08-21-2009, 01:19 AM

Did you make a backup of the device before you started to upgrade it? if so simply re-install the backup, if not you will have to phone TomTom customer support - Mike

zmower · 08:19 AM

There's a new map that was just released from TomTom within the last few days. The new US/Can/Mex map is listed in HOME as being 1989MB, and the 140 has only 2GB of storage. So when you try to update it, the install will fail because the file is too large.

This happened with the last update and angered a lot of new 140 owners that had the same problem you're having. Loads of bad reviews popped up on many websites before TomTom released a 2GB condensed version of the map for these devices.

So, since TomTom knows these new larger maps don't work on the 2GB models, why would they still release a new map without also releasing the smaller version of the map simultaneously? (anyone?)

There is, however, a 2GB version of the new 835 North America map (US and Canada only), and a 2GB version of the US/Mex map which leads me to believe that TomTom is going to stop making small versions of the US/Can/Mex map and force owners of 2GB models to either buy a new unit or buy the US/Can or US/Mex map.

hifilistener · 08-21-2009, 01:05 PM

Hello:

I was trying to update my XL-340S from 825 to 835, and the update failed. After two calls to TomTom about my failed map update, a lot of messing around with reinstalling the application software, and general uncertainty, I got an agent who knew what the problem was. Again TomTom released maps that are too big for the One 140 and XL-340 series.

The agent said they had the same issue when 830 came out, but eventually ended up shrinking the size to make it fit in the 2 GB of RAM available in the 140 and 340. She said that TomTom was aware of the size issue, and are looking into making 835 fit, but had no idea when it would be resized to fit in the 140 and 340.

As a temporary fix until 835 is fixed, they gave me Version 830. Funny that I was not offered that upgrade during my first 30 days. It appears that TomTom locked the 140/340 at the 825 map released with the product even after 830 came out. So much for the LMG program. I have been installing the update, and it's going slow. I just passed the four hour mark to install a 1.6 GB map. I'm told this is normal, but it sure seems SLOW to me.

I asked about going forward with the Map Update Service I signed up for yesterday, and she was "hopeful" that they won't have the same size issue in future map releases. I sure hope TomTom fixes their procedures as I don't have to go through this mess every time an update is released.

I personally would not mind if I had to drop Mexico to make the map fit, and I think that zmower's idea of offering either Canada or Mexico would be okay. Unfortunately, however, one of the "selling" points of the 140/340 US, Canada and Mexico maps.

theparson · 08-21-2009, 04:20 PM

Thanks for reporting your conversation with TT support about this issue. It saves the rest of us a bunch of time on hold.

theparson · 06:59 PM

I unzipped the file and deleted the cspeech files. The remaining files take up 1.63 GB of space. I have more free space on my 140S than that. I don't understand why the new map won't fit.

Another puzzlement---I download version number 835.2460. This is the version that shows on my computer. After I install it on my device, the version number on the device is 835.2419

**dhn** · 08-21-2009, 07:07 PM

When you say the version number showing on your unit, is that when you tap the satellite bars and then tap the version number?

theparson · 08-21-2009, 07:47 PM

No. This is the version number which shows in home when I click on "manage device" or "manage my TomTom" or something like that.

I don't even get satellite bars in my device---just an error message.

**mvl** · 08-21-2009, 08:46 PM

Quote:

Originally Posted by zmower

There is, however, a 2GB version of the new 835 North America map (US and Canada only), and a 2GB version of the US/Mex map which leads me to believe that TomTom is going to stop making small versions of the US/Can/Mex map and force owners of 2GB models to either buy a new unit or buy the US/Can or US/Mex map.

The 2GB North America map is for GO devices. It achieves 2GB by removing non-Gas, non-food POIs.

Tomtom's got themselves in a pickle, they advertised USA/Canada/Mexico, they advertised 7 million POIs, and they sold it in a barely fitting 2GB ram, unexpandable device.

This is getting silly, they should have learned the first time.

Has anyone tried formatting the Tomtom, installing the app with zero voices, and seeing if the map would install? The voices should have space to fit.

Also, has anyone tried a manual map install? To do a manual install, go to mydocuments\tomtom\home\download\complete\map and look for the latest subfolder. Open the subfolder and extract the contents of the new "USA_Canada_Mexico.zip" file onto your tomtom map folder. Then open the activation.cab file with winrar and put the file inside on the same tomtom map folder.

If anyone gets 835 working, can they post back to help others?

**dhn** · 08-22-2009, 03:33 AM

Quote:

The 2GB North America map is for GO devices. It achieves 2GB by removing non-Gas, non-food POIs.

Just for clarification.......the poi set with the 2GB set does indeed contain pois in all the other categories (besides Gas & Food), just not nearly the quantity the full poi set contains.