Urgent:TomTom ONE 140 IQ Routes- Map Does Not Work on this Device - Page 2 - TomTomForums.com

hamilb · 08-23-2009, 05:48 AM

I tried updating my 140s to 835 and got 'map can ont be used on this device'.

I also had the space problem updating to 830 when it came out. I assume TomTom drpped some POIs when they finally got 830 to fit.

I would be quite willing to get a free downgrade to the 2GB USA/Canada IQ Routes map if it meant that we got a full POI set and a map that would load properly on release.

zmower · 08-24-2009, 10:51 AM

Quote:

Originally Posted by hamilb

I would be quite willing to get a free downgrade to the 2GB USA/Canada IQ Routes map if it meant that we got a full POI set and a map that would load properly on release.

Agreed, with the key word there being "free."

It really is ridiculous that TomTom hasn't fixed this issue yet. I mean, with the update before this (the first time their map was too large for 2GB models) they were caught a bit off guard. Someone should have noticed the size problem as the update trickled down the pipes of development, but whatever, everyone makes mistakes. But to release another update after they know for sure it won't work on some of their devices is just ludicrous. Totally unacceptable business in my book.

I love their gps units, but if they don't straighten out this nonsense quickly, they're going to start losing customers to a brand that can work with the equipment it manufactures.

Wrngway · 08-24-2009, 05:33 PM

I'm a little fed up with this.

I knew they had delayed it because of the size. But when I saw the new map update I figured they fixed it. Wrong!

Now I don't have any maps at all!!! WTF?!? Unacceptable!!

Yes I backed up my device, but the average consumer will not. This is just wrong.

I'm seriously thinking about ditching TomTom for a Garmin device.

I'm pretty forgiving on technology products, but this is just incompetence. Seriously, WTF!!

**mvl** · 08-24-2009, 07:58 PM

Other have posted that if you call Tomtom phone support up, they will activate map 830 on your account for immediate download, and will set your account up to give you 835 once a shrunken version is available.

Wrngway · 08-25-2009, 03:36 AM

I tried removing the speech files from the "upgrade" map and manually installed it. On startup I get an error message saying that I can't use the map.

I'm going to call customer service later today. I'd like to get the newest US/Canada map with full poi's. I'm in the D.C. area and the roads are constantly changing. Any older version would already be out of date around here.

Scoobmaster · 04:43 AM

Hi all

Add another 140S owner that has had map upgrade issues and received the "cannot use this map on this device" message.

I detailed my full experience in a separate thread (I felt it would have been too lengthy for a reply in this one)

jackspm · 08-25-2009, 12:12 PM

I just purchased 140S and LMG offer me map 835 which is close to 2GB as reported by many users here. I called TT tech support today and ask them about this issue. To my surprise, I was talking to a tech with almost no wait time. Lucky me.

Anyway, he told me that TT is aware of the issue that the map will not fit into 104S, yet there is no resolution. So I asked him if it is possible to downgrade my map to North America without Mexico which I don't need. He actually did it for me. I now downloading the North America 2GB version 835 map which is only 1607MB. Hopefully everything work as plan. So...in the future, I should not have this file too big problem anymore.

**dhn** · 08-25-2009, 12:41 PM

PLEASE............make a full Explorer, not Home, backup of your unit's contents. Ensure hidden files/folders are showing. Hopefully BEFORE the map installation and, if it works, FOR SURE after the installation!!

jackspm · 08-25-2009, 02:34 PM

Yes, I've done that already. Thanks for the reminder. The download is still going....it's taking a looooonnnnnggggg time.

**mvl** · 08-25-2009, 07:44 PM

Quote:

Originally Posted by jackspm

So I asked him if it is possible to downgrade my map to North America without Mexico which I don't need....

Be aware that the North America 2GB map has a reduced set of POIs. In my opinion I would have taken the shrunken map USA/CAN/MAP map 830 because of the larger POI file.