XL IQ Routes Sees Win7 Computer as a Power Supply - Not Connected

[Marzipan]

When connecting the XL IQ Routes to a Windows 7 laptop, the device wants to navigate by asking for security PIN. There is no option to connect.

Tried:
1. Six USB cables (one might be the original TomTom one)
2. All 4 USB ports
3. Downloaded TomTom Home then opened it as administrator.
4. Fully charged battery.
5. TomTomHomeService is running as a service on the computer.
6. Running in XP compatibility mode.

There is no trace of the device on the computer - as a drive or in the device manager. Help!

 

[canderson]

May we assume that it was working on this PC before? If not, please advise.

With the device connected, hold the power button for a full 20 seconds, or however long it takes for the logo to appear and for the drum sound to occur. Immediately release the button. Does this allow for a connection?

 

[Marzipan]

Yes, resetting the device from the drum roll whilst it is cabled to the computer fires up TomTomHome and establishes the connection.

Never read this solution anywhere in my research. Great!

 

[canderson]

Glad it worked.