I have been on the phone with tech support all day I mean all day from 10 am to 4:30 pm and I am still on hold with level 2. Anyway this is the procedure they had me do today.
Fix 1 - Deleting
1 - Delete All european maps,
2 - Deleta Guam
3 - Delete USA
Download & Reinstall USA
Download European maps
Still got the same error
Fix 2 - Format unit
1- Completly format unit
2 - Open home software
3 - download only the go software ( I am missing all vocies etc)
4 - download the maps
Download and installed usa and europe, this time the euro map ended in error "NaN" Although the maps did seem to install. I can actuallty switch to the euro map now, but now I cant download any computer voices. The home software only shows non computer voices so this means no text to speech. Transferred me to level 2.
Level 2 support fixes
1 - Clean flash tool - didnt work
2 - Uninstall home software, reboot, go to tomtom.com/home & reinstall
This Didnt work.
3 - Hard reset from the unit didnt work
Final Fix - RMA
They decided my unit was faulty, and needed to be replaced. Issued an RMA # and said after two weeks after I ship my unit I should be close to having the tomtom 920t back.
Rma number comes, shows replace with 920, I was told to send ALL accessoies back with the unit, another call which leads me back to the fact that I am still on hold.
Looks like I will not be buying anything from TOMTOM again. Unbelievable, at the start of the day I had a working unti, now I have a unit that is missing all factory features, voices & maps. The euro maps seems to have a problem after all, I get an error message stating "access error, unable to store map settings"
I feel I should be compensated in some way by tomtom for all of this. At least some added time to the plus service, or something, but they feel I dont deserve it.