Having owned 2 tomtoms I thought it wise to let members know just how poorly I have been treated by TomTom. My first Tomtom lasted 2.5 years and then the hard drive broke. My second (and last) Tomtom 720 managed a lifespan of only 1.5 yrs before deteriorating rapidly to the point of oblivion in August whilst driving around France. I approached Pentagon GPS who immediately sent me on to Tomtom. I phoned Tomtom and after a brief chat they said that my hard drive was broken!! I expressed my annoyance with their products and said it was not fit for the purpose and cited the relevant law in which the consumer is entitled to pursue a claim for up to 6 yrs after the purchase date. Tomtom told me to take it up with Pentagon GPS. Clearly this was just a cat and mouse game and although they said they would look in to the matter I have never heard from them again. I phoned several times but was 'fobbed off''. My recommendation to any potential buyer is to look elsewhere for a GPS. To have 2 tomtoms crash in four years is not bad luck. To have an established manufacturer ignore the problem is disgraceful and is also a clear statement that their products have a very short shelf life. They obviously assume that we live in a throw-away society so do not build a product that can survive much longer than their 1 yr warranty. As for their downloads, well that's a joke as I never noticed a single update of new roundabouts, traffic signals etc. I think Garmin will be next choice unless any members have an alternative they would happily recommend.