Start 20 - Will not connect to Laptop

Discussion in 'Technical Support' started by Malc, Apr 2, 2012.

  1. Malc

    Malc

    Joined:
    Apr 2, 2012
    Messages:
    3
    TomTom Model(s):
    Tom Start 20
    Hi everyone,

    Looking for help with my TomTom.

    I cannot seem to connect my TomTom Start 20 to my Laptop no matter what I do.

    I have reset it and tried switching it on and off whilst connecting to my laptop.

    Feel sure that some one else must have had this problem

    Any help or ideas would be great

    Many thanks

    Malc
     
    Last edited by a moderator: Apr 6, 2012
    Malc, Apr 2, 2012
    #1
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  2. Malc

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    8,539
    Location:
    Colorado
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA130
    Do you see the MyTomTom icon down in the lower right in the systray? Is it running?

    Was your 20 connecting to your laptop successfully before, or are you just trying to make the connection for the first time now?
     
    canderson, Apr 2, 2012
    #2
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  3. Malc

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    21,171
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605
    Have you downloaded the MyTomTom web interface needed for that model from tomtom.com/getstarted?

    If so, that's what canderson is referring to for the icon that should appear on your desktop on the status bar near the clock, right hand side (if a pc).
     
    dhn, Apr 2, 2012
    #3
  4. Malc

    Malc

    Joined:
    Apr 2, 2012
    Messages:
    3
    TomTom Model(s):
    Tom Start 20
    I can see my TomTom in the system tray, although it says Not Connected even though I have new items waiting for installation.

    Have downloaded and installed my TomTom but it doesn't see to do anything.
    Used to have Tom Tom home but read that you only need tomtom/getstarted so I deleted it before I installed TomTom/get started

    I has worked in the past and wonder if a system restore might solve the problem.

    Thanks for your help

    Malc
     
    Malc, Apr 2, 2012
    #4
  5. Malc

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    21,171
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605
    Your new model does not appear as a removable drive on your computer as an earlier model does. It will appear under network connections.

    If you connect your unit to the computer, does the desktop icon show an additional menu item, 'Add community content'?
     
    dhn, Apr 2, 2012
    #5
  6. Malc

    Soupdragon

    Joined:
    Apr 3, 2012
    Messages:
    3
    Location:
    United Kingdom
    TomTom Model(s):
    Start 20,530
    I had the same problem till I installed google chrome and made it my default browser then I could connect my start
     
    Soupdragon, Apr 3, 2012
    #6
  7. Malc

    Malc

    Joined:
    Apr 2, 2012
    Messages:
    3
    TomTom Model(s):
    Tom Start 20
    Thanks everyone for your help will have another look.
    Will try Chrome and let you know the result.
    Malc
     
    Malc, Apr 3, 2012
    #7
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