Problems uploading W. Europe Maps from Mac

Discussion in 'Maps and Routing' started by dwphelps, Jun 19, 2010.

  1. dwphelps

    dwphelps

    Joined:
    Jun 19, 2010
    Messages:
    2
    I purchased and downloaded the latest W European map onto Mac using TomTom Home. When attempting to upload the map to my TomTom XXL540 (again ussing Home) I get the following error message after the process is about 90% complete. I have tried restoring my TomTom and uploading the map and get the same error message.

    ERROR: HomeBase/IO: Error writing file: /Volumes/INTERNAL/Western_Europe/tmccodes.dat
    @ /usr/local/parabuild/etc/build/b1051co/a/u/t/o/CodeBase/Sources/Home/DesktopSuite/../HomeBase/portable/cfile.cpp(1947)

    in /usr/local/parabuild/etc/build/b1051co/a/u/t/o/CodeBase/Sources/Home/DesktopSuite/../HomeBase/portable/cfile.cpp:1947
    Stack:
    0. chrome://tthome/content/ui/bindings/commit.js:82
    error(textOrException);
    1. chrome://tthome/content/ui/bindings/ttwizard.xml:1058
    this._commitFailed(i, commitPage);
    2. chrome://tthome/content/logic/util.js:79
    return func.apply(obj, arguments);
    3. chrome://tthome/content/logic/dllUtils.js:77
    this._errorCallback(e);
    4. chrome://tthome/content/logic/dllUtils.js:69
    this._errorFatal(error);

    Time: Sat, 19 Jun 2010 04:48:43 GMT

    Any suggestions? I am leaving for Europe in 4 days so I am getting desparate.
     
    dwphelps, Jun 19, 2010
    #1
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  2. dwphelps

    mikealder Moderator

    Joined:
    Mar 23, 2009
    Messages:
    3,199
    Location:
    Blackpool UK
    TomTom Model(s):
    720, 930, 940, XL, One 3rd
    Move the download out of the the folder TomTom Home uses to store downloads, once the folder is cleared out try downloading the map again as Hone will let you do this as often as you want for the next 12 months, the folder where the downloads are stored is:

    C:\Users\YOUR_NAME\Documents\TomTom\HOME\Download\complete\map

    Mike
     
    mikealder, Jun 19, 2010
    #2
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  3. dwphelps

    dwphelps

    Joined:
    Jun 19, 2010
    Messages:
    2
    Thanks, I did that and it seemed to load OK, but now why I start the TomTom I get a solid red screen saying "Problem with map, You cannot use this map on this device:Western_Europe-132" If I cilck OK, it asks me to select a map, but the only choice I have is the W. Europe map, so I am in a loop. The Mac does't see the TomTom so I cannot delete the map, or do anything to the device! I am frustrated.
     
    dwphelps, Jun 21, 2010
    #3
  4. dwphelps

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    21,244
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605; Go 50
    Are you saying that when you connect the TT to the Mac, that the Mac does not recognize the existence of an external drive?

    If so, reset the 540 (hold the power button about 20 seconds) and try again. If it recognizes the unit this time, then use Finder to look at the contents of the unit. Look inside the Western_Europe map folder. You are looking for a file with an extension of .meta.dct (sorry, don't know how to set the Mac to show file extensions.)

    If you do not see that file, then I suggest you try to install the map manually. (not using Home).

    See here:
    http://www.tomtomforums.com/general...nstall-downloaded-map-without-using-home.html

    (for a Mac, replace 'Explorer' with 'Finder')
     
    dhn, Jun 21, 2010
    #4
  5. dwphelps

    mvl Moderator

    Joined:
    Dec 19, 2008
    Messages:
    5,346
    Location:
    Boston, MA, USA
    TomTom Model(s):
    GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
    Moved to XXL forum.
     
    mvl, Jun 27, 2010
    #5
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