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[Jai]

I spent nearly an hour yesterday on the phone to Tom Tom, updating my UK and ROI maps, something I haven't done since 2009. That's fine, I think, but the interface on my GO720 is now different and I have lost all my recent destinations. That, I suppose isn't a bad thing as it has done major decluttering. However, I cannot work out how to put in my Home, or 'fake' Home destination as that option is greyed out. Does anyone know how I can do this please.

 

[dhn]

Make sure you have a solid gps lock on the device. And is the country icon showing as UK in the address field?

If you copy the mapsettings.cfg from a backed up specific map folder to the new map folder on the device (probably UK_and_ROI), then information will return.

 

[Jai]

Oops, being female and not knowing a single thing about my Tom Tom, your reply has totally confused me. I have no idea where or how to copy folders. My Go hasn't got a memory card so don't know if this makes a difference. Any chance you could give me a step by step guide as to what to do? Or, would I be better off biting the bullet and buying a newer model?

 

[dhn]

Did you ever back up the contents of your device to the computer?

 

[Jai]

When I installed the updated map it did a backup on my macbook pro but I have no idea how to access it.

 

[Arno]

Did you make that backup before or after you installed the map?

 

[Jai]

It did it just before it installed the map update.

 

[Arno]

That is good.
I am not familiar with Apple products but let's say you use Finder and, with USB connected and the device switched off, you see your GO 720T as a separate drive letter. Open that folder and look for the UK and ROI map.
Now, make a search with Finder for "mapsettings.cfg".
Once found, drag that onto your UK and ROI map.
Now start the device and see if your old favourites are back.

 

[Jai]

Thanks for your assistance. I tried to find the Tom Tom drive connected but switched off. It didn't show up in finder, but when I switched it on I was able to access the drive where I found the mapsettings.cfg file. It didn't unfortunately bring back all my destinations. I did manage to find a setting for altering my home destination so have done that and now, thankfully I have a home setting. Fingers crossed that all goes well now.

 

[Arno]

The idea was to replace the current mapsettings.cfg file with the one from your backup, made before updating to the new map.

 

[Jai]

My laptop didn't recognise the Tom Tom as a drive when the Tom Tom was switched off but connected through USB and the new map had already been installed. I now have my Home destination set up so hope all works OK when in the car.