Go 300 "no device connected"

[snic68]

I have a go300.

I am using vista. I have put in a Sd card and formated it. It shows as drive tomtom "F". In home it shows as "no device connected" I have been on the phone with TT tech support with a minimum of 30 minute wait and now their hours are over. The 300 shows a screen with a picture of the TT with a USB cord attached to it. Any help would be great.

 

[dhn]

Try a reset of the unit and then try reconnecting.

 

[snic68]

That didnt work ether

 

[mvl]

Put the blank SD card into the Tomtom and turn it on/off a few times. (it creates some ID files).

Then put the SD card into a card reader and use HOME to update the card. It should hopefully start installing/updating applications.

Once updated, try putting it back into the Tomtom and starting up. The updates should contain a firmware update that gets the TT to be more compatible with Windows.

 

[TonyA]

I have the same problem, but this technique doesn't put any files on the card in my case.

Any clues?

thanks

Tony

 

[mikealder]

Tony, contact TomTom in the morning using 0845 161 0009 as they will have to send you a specific file for the device to be seen by the Home application, this issue only affect older devices but a Go-300 will fall in to this category, once the correct file is on the device (using Windows Explorer to copy the file to the unit) Home will recognise the device - Mike