G?day, I am writing this to you from Australia. I am hoping someone out there in ?TomTomWorld? can help me understand why TomTomHome won?t load onto my laptop.
I bought a brand new TomTom ONE 30-series yesterday. Got it home and read the manuals from cover to cover. Charged the unit in my car for six hours. Connected the unit to my laptop and followed the instructions step by step to install TTHOME. The pop up box said it was downloading ?winlatest.zip? and eventually a blue line flashed across the bottom of the box, and the box disappeared. Then a black box flashed for a split second and disappeared. And then nothing happened. Ten minutes later I became suspicious. I checked in Windows Explorer and found a new Folder named TomTomDesktopSuite but there was nothing in it. I tried again from the start, and same result.
For ?Plan B? I went to the TomTom website and tried to download TTHOME from there. Kept getting the error message after clicking the download button: ?An error occurred while processing your request. Reference #99.and a string of numbers.?
Tried both Internet Explorer and Firefox and same result both times. Turned firewall off and Norton antivirus off, and same result. Tried both the device installation and website download on a second laptop here at home, and exactly the same result both times as the first laptop.
For ?Plan C? I opened up the device files in Windows Explorer, and discovered the file: InstallTomTomHome.exe and double clicked on that to see what would happen. Absolutely nothing. Not even a hint of a response.
I?m currently in discussions with TomTom Support, but none of their suggestions have made any difference (eg. Reset // Delete all Temp files // Turn off firewall, etc // Delete any TomTom files previously downloaded (there weren?t any).)
I?m hoping an expert out there in TomTomWorld might be able to point me in the right direction (pardon the pun) to help me get the problem sorted out. What is it that?s on my computer(s) that?s preventing the device from uploading TTHOME, and also preventing the website from downloading the same program. What is the vital bit that I?m not doing properly?
I have copied the device files on to a separate usb thumbdrive, in case the unit decides to go fzzzzzzt at some stage.
Device information:
TomTom ONE 30-series
App Version 8.081
Map Version V830.2290
(let me know if I need to find any other details for you)
Cheers,
Al.
I bought a brand new TomTom ONE 30-series yesterday. Got it home and read the manuals from cover to cover. Charged the unit in my car for six hours. Connected the unit to my laptop and followed the instructions step by step to install TTHOME. The pop up box said it was downloading ?winlatest.zip? and eventually a blue line flashed across the bottom of the box, and the box disappeared. Then a black box flashed for a split second and disappeared. And then nothing happened. Ten minutes later I became suspicious. I checked in Windows Explorer and found a new Folder named TomTomDesktopSuite but there was nothing in it. I tried again from the start, and same result.
For ?Plan B? I went to the TomTom website and tried to download TTHOME from there. Kept getting the error message after clicking the download button: ?An error occurred while processing your request. Reference #99.and a string of numbers.?
Tried both Internet Explorer and Firefox and same result both times. Turned firewall off and Norton antivirus off, and same result. Tried both the device installation and website download on a second laptop here at home, and exactly the same result both times as the first laptop.
For ?Plan C? I opened up the device files in Windows Explorer, and discovered the file: InstallTomTomHome.exe and double clicked on that to see what would happen. Absolutely nothing. Not even a hint of a response.
I?m currently in discussions with TomTom Support, but none of their suggestions have made any difference (eg. Reset // Delete all Temp files // Turn off firewall, etc // Delete any TomTom files previously downloaded (there weren?t any).)
I?m hoping an expert out there in TomTomWorld might be able to point me in the right direction (pardon the pun) to help me get the problem sorted out. What is it that?s on my computer(s) that?s preventing the device from uploading TTHOME, and also preventing the website from downloading the same program. What is the vital bit that I?m not doing properly?
I have copied the device files on to a separate usb thumbdrive, in case the unit decides to go fzzzzzzt at some stage.
Device information:
TomTom ONE 30-series
App Version 8.081
Map Version V830.2290
(let me know if I need to find any other details for you)
Cheers,
Al.