930 goes back to the main menu

Discussion in 'General TomTom Discussion' started by gator919, Oct 16, 2008.

  1. gator919

    gator919

    Joined:
    Nov 15, 2006
    Messages:
    52
    Location:
    Chesapeake Bay, Maryland
    TomTom Model(s):
    930 (2)TT910,(1)TT510
    This all started about two days ago, while I am driving, my 930 will just decide to go back to the main menu screen all by itself. I will push the done button it will go back to the navigation for a few minutes then do the same thing over again. On the way home today it did it 15 times . I finally pulled off the road and reset it 2 times and id didnt happen again for the last part og the drive(about 20 minutes) any ideas
     
    gator919, Oct 16, 2008
    #1
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  2. gator919

    GAW

    Joined:
    Sep 22, 2006
    Messages:
    989
    Location:
    CA Bay Area
    TomTom Model(s):
    920
    Ghosts !!!!

    Seriously - the x20 and x30 units seem to be very buggy compared to the original x10 units. It may be a combination of the units and/or the 8.01 application. In any case, it is a bad reflection of TomTom's product engineering.

    You might try a clearflash - that will sometimes will help. If you contact TomTom, they first will tell you to try re-installing the application. if that does not work, that might (like they suggested to me) tell you to do a complete reformat and clean install.

    In any case, do a complete windows explorer (set to show hidden files) copy/backup before you mess with it.
     
    GAW, Oct 16, 2008
    #2
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  3. gator919

    Jdmguam

    Joined:
    Nov 18, 2007
    Messages:
    23
    Location:
    Columbia Maryland
    TomTom Model(s):
    720, 930
    Another thing that worked for me on my 930

    I have a mac but I used disk repair and that seemed to fix all sort of problems I was having. I believe you can do the same on windows with Check disk. I won't say for sure, but since I did it I really haven't had many problems. And its true that I didn't have this many problems with my 720.
     
    Jdmguam, Oct 17, 2008
    #3
  4. gator919

    zengshengliu

    Joined:
    Sep 9, 2008
    Messages:
    186
    Location:
    Philadelphia, PA
    TomTom Model(s):
    TomTom Go 600, 740TM Live
    I have a similar problem with my 920 unit
    I found out that it was the touch screen problem
    it just keep on tapping the right side of the screen
    (if I go to the place where you enter the address,
    it keep on pressing the place where the "5"/"h" is)
    I e-mailed the cs, they told me to reset like 3 times, then reinstall the application, later another cs told me to reset.
    I got mad after that because he(or she) told me the exact same thing as what the other one did.
    so they finally let me exchange it...

    I don't know if you are the same problem,
    when it happen, try to go to the address enter place and see
    if it press the 5 key(or the "h" key), then it is the touch screen problem
     
    zengshengliu, Oct 17, 2008
    #4
  5. gator919

    KPinkerton

    Joined:
    Apr 4, 2007
    Messages:
    2
    Location:
    Eastern PA
    TomTom Model(s):
    910,930T
    Similar Issue

    I had something similar - Unit would just jump around screens without touching it. I noticed it didn't happen when I moved it into our other car. Turned out the battery of the remote (which was in the glove compatment) was going bad. Changed the battery and all was OK.
     
    KPinkerton, Oct 19, 2008
    #5
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