Anyone else hugely disappointed with MapShare?

grwebster, I don't mind you mentioning it on this forum. In fact, thank you for your sympathetic thoughts. I wish TomTom's customer service folks shared your thoughtfulness!

I honestly feel customers should be entitled to some satisfaction after becoming loyal customers. I never dreamed that asking for either a replacement map or having my original map restored (WITH THE ROADS INTACT), would present an insurmountable hardship for a company the size of TomTom International. But apparently, thumbing their collective nose at me is all they will do. Oh...and, of course, suggesting I try another form of route planning (not acceptable--"Time To Destination" planning only works when used with a GPS position) or buy another new map!!

By the way, I was told straight away that my old map "can't be recovered" because they changed map providers to Tele Atlas. I wish I had kept a backup; but since I was purchasing an updated map at the time, I didn't see much point in doing so. Critical error!

I wonder... What exactly would giving one free map to a disappointed customer cost? Would they go broke? Sorry I'm so facetious, that's purely frustration coming out.

...

OK I guess I see their issue. Still they should still have the right to have those maps on their units, and I would bet money that someone there has one. At least that explains why the roads disappeared. For them to say they don't archive is ridiculous.