My TomTom Problem (cannot stop map download)

Yeah, it's called 'progress' in the eyes of TomTom's developers....

Hang on a min....
I don't have a Via model in front of me, so I can't say categorically that you should still have all those features, but I do have a fully updated "Start 25"(which is supposedly a "lesser" model) to try.
Now, if the options are on a Start, I'd like to think at least SOME of them are still somewhere on a Via....

To change my map colours, I go to Settings, Map colours...
The first screen changes the day colour for 3D view, the second is night colour for 3D view, the third is day colour for 2D view, the fourth is night colour for 2D view.
Do you not have those options pages?

Are you getting confused by the 2D map view when "Traffic" is selected to show? That has it's own very bleached out colour scheme, but deselect traffic in the options at the bottom and your normal colour schemes come back

Both of these are set in Settings Advanced settings (Show "street names" and "next street name"

This is also in advanced settings (a later screen) "Enable automatic zooming in 2D view" and "Enable automatic zooming in 3D view".


As you seem to be missing so many menu screens I know you have a 2-button "Easy menu" model and the Start 25 isn't, but are you on one of the models that has an option to only show all or only some of the menus?

I wouldn't trust them to know their donkey from their elbow....

In summary, at a stretch I could be convinced they may have dropped the auto-zoom setting, but I'd be amazed if the current and next street names had been ditched on a Via.

Andy:

I was able to change color in 2D view but the other items I mentioned in 2D view will still not work. I was aware of the boxes to check in "advanced settings".

Not sure what you mean by selecting traffic to show. I Could not find it.

@VIA1530
What happened is that when the new code was loaded, your unit defaulted to the color scheme that is set up as the 'default' in the code. This can be tweaked to taste using Settings / Map colors. You should be able to separately set day and night color schemes in both 2D and 3D mode. My own preference for a day color (both 2D and 3D) is Atlantica.

Ooops .. .didn't see that we were already on Page 2. Guess that was redundant, eh?

Here is the response I got when I emailed TomTom tech support re the loss of street names in 2D view:

Thank you for taking the time to contact TomTom Customer Support. My name is (removed) and we are always happy to help.

I understand that the street names are not shown under 2D map view but available in the 3D view. I understand the importance of the feature for you.

Please rest assured that I will provide the necessary information in this regard.

We regret to inform you that the feature to show street names in 2D view has been removed with the latest app 11.030. This has been done to incorporate new features in the device.

To incorporate new features, some of the old, unpopular features were removed. We do apologize for the inconvenience caused to you.

However, we value your suggestions for improvements to our products. Suggestions are gathered and organized to understand the areas our customers are most interested in enhancing. Our Product Managers review all feedback to determine future enhancements and products. Many of our current products and updates offer features based on customer suggestions. I will surely forward your suggestion to our Product Development Team and you can expect browse as text on 2 button interface in near future; we do not have an estimated time of when they will be released. Please check the TomTom website regularly for any updates.

We want you to know that, we will be there for you and we do value you as a customer.


Note that auto zooming is also gone in 2D view. I do not know what "browse as text on 2 button interface" means. Can someone tell me what it means?

Is it just me or does the wording of these "stock replies" from TomTom make everyone's blood boil?

we are always happy to help.
I understand the importance of the feature for you.
Please rest assured that I will provide the necessary information in this regard.
We want you to know that, we will be there for you and we do value you as a customer.

etc. etc.
All these appear on EVERY reply from TT customer services and they USUALLY then go on to say:

We regret to inform you that the feature xyz has been removed.



This has been done to incorporate new features in the device.

WHAT new features????

To incorporate new features, some of the old, unpopular features were removed.

Unpopular to WHO?

Jeez, I despair of TomTom now.

Can you reply and say those features are essential to you and that you only bought the unit because of them? Ask how you can revert to the software that provides them.... I'd be interested to see their reply.


The "2-button interface" is what you have as your main menu. Two buttons rather than the six of a full-function menu.

"Browse as text" USUALLY refers to the ability to look at a planned route as a list of written instructions.
On my models you get to it by tapping the bottom right corner of the status bar, then selecting "Details" and you can then choose: Browse as text, Browse as images, Browse map of route, Show route demo, Show route summary.

Once a route is established and the 2D screen shows the route, there should be an 'options' button on the bottom of the screen. Press that and one choice is 'Browse as text'. This will show you the step by step routing that the planned route takes.

...........

I will reply Andy as you suggested. Also, note that this device is taking a real beating on Amazon reviews. Interesting that TomTom blames the software problem on a "third party".

Here are the new features that I was informed by TomTom are in the latest update:

The following are the new features that were incorporator in the app 11.030:

# The Speed Cameras service has the following improvements:

* You are now warned about speed cameras with new, clearer icons.
* You can now report and delete speed cameras with one touch.
* You can now confirm that a speed camera is still there.
* When driving in an average speed check zone, your average speed is now displayed.

# If your navigation device has a memory card slot, you can now install your maps on a memory card.

# You can now install multiple POI files or POI categories on your navigation device using a ZIP file.

# The following improvements have been made to the user interface:

* Improved zoom icon
* Frequent destinations are now stored as favorites automatically
* In lists, 5 options are shown instead of 6, which makes selection easier at arm’s length
* The keyboard is redesigned to make interaction more user-friendly
* When planning a route to a favorite, you can add a favorite if none has been added previously

# When the device is connected to the charging cable in a car, the device will turn on and off with the car ignition.