No longer able to talk to GO 730 :(

I updated to the new 9400 software, and now have lost all ability to talk to my device as I always could before. The font to access it is gone. Any guidelines, suggestions or help to fix this problem is greatly appreciated....THANKS!!!!!!

What font are you referring to? Do you have a computer voice selected?

My 720 with the app update .......

Navigate to-->next screen shows both active icons for 'spoken address' and 'spoken address (dialog)'

yes I have the computer voice ( I had to get it from my backup), but I used to be able to push the icon for speech to text, and my unit would ask me..city...street...and number and I could speak to it and get my destination all set up with ONLY ONE touch of the screen. But now it's all gone There are no selections for Spoken Address in my Navigate section. So "Speech Recognition is what I need to restore somehow. I found a post on Google that referred to it only being available on US models, so maybe this upgrade is not US version or something....has anyone else upgraded and maintained their SR????

Try this.......

Do a manual route selection by making sure the country (Canada) is selected, then carry through with the rest of the screens.

Once done, try again and see if the icons are active.

Thanks DTN....after doing this:

You MUST have North America map version 7.10 AND you MUST have firmware version for the unit 2.221 to make the feature work.

IF you have them, then you create a text file (use notepad) called support_asr.dat that contains JUST the number 1. No other spaces, carriage returns or anything.

Place this file in your ASR folder on the unit.

You'll be good to go ... this is of course assuming your unit is a TomTom 720.

Now, on the unit, Navigate to-->Address-->Spoken Word (Dialogue).

AND then as you suggested above, I now have the 2 choices for Spoken Address, BUT I still do not have the VR icon on the screen to allow one touch operation....also without it, I cannot access the VR for commands such as: clear route, change daylight, etc.......still looking though THANKS!!!!!!!!!!!!!!!!!!

@notdeadyet
No, it is not necessary to have an antique map (710?!?) and the 720 never shipped with any firmware less than 7.221 which may be what you meant. However, your correction of adding the support_asr.dat file is 100% correct. That gives an X20 model the ability of the x30 models for speech input. You lost that file during the upgrade since it's not part of the 'standard' 720 load.

thanks.....a bit of overkill on the copy/paste....just figured it meant "at least" that version Still no luck replacing the VR icon on the unit desktop, so back to original version I guess, cause that icon is critical for me in my taxi work, and on to fixing the forced update issue as I've read on site as well.

Sorry dhn about the dtn

so after restoring my GO 730 back to the 9101 navcore, I realize it's the "comand and control" option that is missing with the new 9400 update, and NO WHERE to be found....maybe an oversight on TomTom's part??? But did manage to update WITHOUT the forced 9400 upgrade

I'm going to fiddle my 720 to see if I have any similar issues. Gimme a couple here...

Hmmm.. my support_asr.dat file is right where I left it before the change from 8.351 to 9.400. Did not have to recreate it. The "Navigate to spoken address" is still available in the "Quick menu preferences" and the feature to navigate to a spoken address still works fine.

I was going to ask if 'notdeadyet' had checked his Quickmenu preferences.....