Car Kit won't pair with iPhone

I'm having an issue with the tomtom car kit. I plug it in, turn on the car, then dock the phone in the kit. The kit charges my phone, the music will play out of the speakers, but when I go to pair the phone with the car kit, the iPhone can't find the car kit, which means I can't use the speakerphone or enhanced GPS. Anyone else experience this problem? I've tried resetting the bluetooth on the carkit, and turning the phone and bluetooth on and off, but nothing seems to work.

The bluetooth connection is only for the audio, the GPS data is supplied via the cradle connection to the base of the iPhone, have you got anything else in the car that the iPhone has been previously paired with? - Mike

To connect reliably, I found out I have to have BT turned ON on the iPhone BEFORE turning on car kit power and docking the iPhone . Otherwise, I have to disconnect and reconnect power to the car kit to get the BT connection established.

To answer the first question, no, it hasn't been paired with anything else in the car. I also went ahead and restored the iPhone, and still no go. I guess next stop is tomtom support?

Turn the ignition on to power up the car kit then reset the car kit, press and hold the volume button for 8 seconds then try pairing it again, the code is 5555 assuming you get that far - Mike

nope don't even get that far. followed your directions exactly, and the iPhone doesn't even see the car kit. i left it on for the entire 20 minute drive home, detected a bunch of fellow commuters' handsfree earpieces (and even someone's garmin nuvi), but no tomtom car kit.

I'm actually doing some work with TomTom and might be able to help. Have you tried downloading the free TomTom car kit tool app from the Apple iTunes store? This will help you see the GPS signal strength on your iPhone when connected to the car kit and might help with your issue.

If you are still having issues you can contact TomTom customer support here or by calling 866-486-6866. Additionally, if you are on Twitter you can try contacting Club TomTom at Ashley, Kevin & Josh (ClubTomTom) on Twitter.

I have a Parrot bluetooth system paired with my Iphone. Can I pair the tomtom iphone car kit with it so my phone calls and the turn by turn directions go through the Parrot? When I initially connected the car kit, I must have skipped the pairing, and so the turn by turn directions now play through the car kit speaker and when I get calls they go through the Parrot and subsequently the calls sometimes get screwed up. Any help would be greatly appreciated.

You can use the TomTom car kit for the GPS by simply docking the iPhone in to the holder, don't bother pairing the device as thats only for the audio, as you have a superiour sound system via Bluetooth in the car than that offered by the TT product just employ the car kit for the GPS signal and the physical retention of the iPhone (this is exactly what I do as I prefer the sound via my Bluetooth iO-Play kit which is similar to the Parrot range) - Mike

I am not using the tomtom car kit, just a screen mount and charger, however the problem is that I cannot get the turn by turn directions to play thru my bluetooth connection in the car, I can play the ipod but not the directions, anybody got any ideas??