Looks like we all agree on the case design problems...
Regarding the remote itself, after about a week's use I hate to say it, but I'm underwhelmed. Bluetooth seems like a kind of bad choice since it has to pair with the GPS each time you start up, and it doesn't seem to do this until you push a button. So you push one of the buttons and it appears that nothing is happening. Then after awhile (seems like forever but it's probably 15 or 20 seconds) you get a message on the screen that the remote was detected. I'm not sure, but I think I've also seen it time out after not using it for awhile.
The good thing is that you don't have to point it at the GPS when pushing buttons, like the remote on the StreetPilot 2xx0 units. But it would be more useful if it had more dedicated buttons for different functions. Scrolling through menus with cursor keys isn't much fun. Pretty much all I use the remote for is zooming in and out in driving and map views.
And have you noticed that when you access the "Browse Map" function using the remote, it takes you to some screens that you cannot access using the touch screen? Try this: using the touch screen, select Browse Map. There are 4 buttons across the bottom of the screen: Options, Find, Cursor and Done. Now tap the cursor button; you see a menu with: Navigate there, Find POI nearby, Call, Add as Favorite, Add as POI and Correct location.
No go back to the driving screen and use the remote to access Browse Map from the menu. Across the bottom of the screen there are only 3 buttons now: Options, Find and Done. I guess the remote itself is considered the Cursor button. And I suppose they also limited the buttons to three so they would correspond to the three buttons on the remote? Push the center cursor button on the remote and you get: Show Information, Use Cursor, Find, Change Preferences, How to Zoom and Center on Map. You can't get that menu using the touch screen. And why would you put change preferences on the map screen? Where did Correct Map go?
The 720/920 manual is wrong also. See page 37 where it lists the menu which should be displayed when tapping the cursor button. Center on Map is one of the items, but there's no way to do this without the remote control! Actually I think it's just a typo in the manual, because it lists 7 menu choices on page 37, and we know that the standard menus only allow 6 choices